Special orders from any one of our other suppliers are orders which includes customizing the products that you have ordered or adapting the product to your own individual needs, like hub adapters which are specific to every single car. Some of our suppliers do customize your special orders according to your specific needs.

Do I still get to exchange or return my "special orders" from Crowder's Customizing, LLC?

Special Orders and Custom Purchases made through the Crowder's Customizing, LLC website are non-returnable, non-refundable and non-exchangeable unless the products are damaged during delivery/shipping.

How do I know that the products that I have ordered through Crowder's Customizing, LLC are NEW or ORIGINAL?

Crowder's Customizing, LLC is an authorized dealer for all our products and only sells original and new products through the Crowder's Customizing, LLC website. Crowder's Customizing, LLC works closely with all our suppliers to bring you the latest and newest products through the Crowder's Customizing, LLC website. Please take note that the packaging or box of the product may be a little distorted due to shipping/delivery conditions which is something that is beyond our control. Be assured that Crowder's Customizing, LLC will make every effort to bring you only original and new products from all our suppliers - this is our integrity, our policy and our principle.

What kind of protection am I being given as a consumer against damage of the product ordered through Crowder's Customizing, LLC?

We cannot be held responsible for any theft, damage or loss if package is not insured. Our suppliers generally provide a manufacturer's warranty against any kind of defects in the products ordered. However, this does NOT include wear-and-tear damage caused by usage, mishandling and improper use, failure to follow installation of the product properly, dropping the product, contact with liquid/water...etc. Our suppliers warrants that the product(s) are free from manufacturing defects and if that is so, you are entitled to exchange or return your products to Crowder's Customizing, LLC within 30 days after receiving the product.

What happens if I don't know how to use or install or uninstall the product that I have ordered?

There are several ways you can find out how to use, install and uninstall your products. Generally, all our products are easy-to-install. We recommend that you first visit the manufacturer’s web site to get the latest installation and application guide information. You are advised to read and understand the installation guide properly BEFORE attempting to install or uninstall the product yourself. If you have further doubts, please do contact the manufacturer directly. Crowder's Customizing, LLC will not be responsible for purchase of wrong part or any damage resulted from installation. Customer holds the responsibility to verify all information before purchasing.

What's the extent of liability for Crowder's Customizing, LLC?

Crowder's Customizing, LLC will not be liable for costs (inclusive of the cost of the products itself) exceeding the total price of the product.

How long will it take for Crowder's Customizing, LLC to ship the product from the Crowder's Customizing, LLC warehouse?

If the product is in stock, Crowder's Customizing, LLC endeavors to ship out your product within the 24 hours. Normally, it takes about 2-5 days to completely process your orders.

How long does it take for my item to deliver?

Your product is shipped by USPS, UPS, or FedEx. Shipments are usually received by our customers 4-10 business days after the product is purchased on-line.

Is your site secure?

Crowder's Customizing, LLC is guarded by the highest standard of data encryption and accurate identification technology available to ensure that your shopping experience is safe, simple and secure. We guarantee that when you communicate with us, your personal information, including your name, shipping address, e-mail address, payment records and banking and credit accounts will be kept private and secure. Upon placing your order online, your personal information will be transmitted via a secured connection and encrypted only to be read by our private server. Upon receipt, your information will not be accessible by anyone else online and is held in privileged protection. Although registration information is necessary for fulfilling your order online, for your convenience, you may call us toll free at 1-843-261-9553 during regular business hours to place your order. For more information about our Security, please see our store policies here.

What is your return policy?

At Crowder's Customizing, LLC we want to make your purchasing experience as pleasant as possible. If you ever receive a defective or wrong product from us, just contact us at 1-843-261-9553 within 30 days of receiving the product and Crowder's Customizing, LLC will replace the item.

100% Customer Satisfaction Guarantee! Returns within 30 days of receiving the item if not satisfied for any reason. The item must be returned with all the original hardware, instructions, package and in the same condition as received. Shipping charges will not be refunded. There is a 15% restocking charge on non-defective items returned. This restocking charge will be waived for exchanges.

Returns after 30 days will have a 20% restocking fee.

For customers purchasing wheels, once a tire is mounted on the wheels, there are absolutely no returns. So be sure to test fit the wheels on your vehicle before mounting the tires on the wheels.

For more on our return policy, please see the "warranty" section of our store policies here

Does Crowder's Customizing, LLC prices change consistently?

All Crowder's Customizing, LLC pricing is incredibly competitive and relatively consistent with no adverse change over a period of time, but pricing is always subject to change due to our reliance on the pricing from our suppliers. Crowder's Customizing, LLC does make an effort to update the pricing on the Crowder's Customizing, LLC website as soon as new prices are obtained from any of our other suppliers.

I don't see what I'm looking for on your website what should I do?

At Crowder's Customizing, LLC we have access to millions of dollars of inventory all over the United States. If you do not see the product that you are looking for on this website contact us at 1-843-261-9553, email us at: sales@crowderscustomizing.com, or contact us here and one of our staff will find the item for you.